This Privacy Policy ("Policy") outlines how Expert-Ease ("we", "us", or "our") collects, uses, discloses, and protects the personal information of users ("you", "your") who access or use our website [www.expert-ease.in] ("Website") and related offline home tutoring services ("Services") in India, particularly in the state of Maharashtra.
By accessing or using our website or Services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.
We collect personal information that is necessary for us to provide our tutoring services. This may include:
We collect data through:
The Company may collect, store, use, and otherwise process your personal data where such processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into such a contract. This includes, but is not limited to, the following circumstances:
To process your registration and enable the creation, activation, and management of your user account on the Platform;
To provide you with the tutoring services, including matching you with suitable tutors or students, scheduling sessions, and facilitating communication between parties;
To enable billing, payment processing, invoicing, and financial reconciliation for services rendered;
To send you information and updates regarding scheduled classes, cancellations, rescheduling, and other essential service notifications;
To offer customer support, respond to service requests, manage cancellations or refund claims, and resolve service-related disputes;
To ensure compliance with the terms and conditions mutually agreed upon at the time of service enrolment or subscription;
To verify your identity, qualifications (for tutors), and maintain the integrity and trust of the Platform's services.
This Privacy Policy outlines the practices of Expert Ease ("the Company") with respect to the collection, use, storage, and disclosure of Personal and Non-Personal Information of users, in compliance with applicable laws, including but not limited to the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (India), and other relevant regulations.
In the course of registering as a tutor, teacher, instructor, academic professional, or educational institution (hereinafter referred to as an "Expert-Ease Professional"), the Company may collect certain personal information including but not limited to: full name, valid email address, mobile number, gender, location, and a password for account security. You may also voluntarily upload a photograph to enhance your profile visibility. This photograph, along with the above details, may be published on the Platform as part of the search functionality.
If you are a prospective student, parent, or customer seeking tutoring services, the Platform may collect personal information such as your full name, contact details (email ID and mobile number), location, and specific subject or learning preferences. With your express consent, this information may be shared in a limited manner with Expert-Ease Professionals to facilitate appropriate service matching and communication.
To process transactions, users may be required to provide financial details, including debit/credit card information or bank account details. Such data shall only be collected through secure third-party payment gateway providers compliant with industry security standards. In certain cases, where funds are to be transferred to you (e.g., for tutors), the Company may collect your bank account details for the purpose of facilitating NEFT or other lawful fund transfers. All such financial data shall be maintained with the highest standards of confidentiality and encryption.
The Company may also collect user-generated content voluntarily submitted by you, including but not limited to suggestions, feedback, comments, or views expressed through discussion forums, community boards, or public communication features on the Platform. You acknowledge that such information, being made publicly accessible, may be viewed, copied, or misused by third parties. The Company disclaims all liability for any misuse or unauthorized access arising out of your voluntary disclosure of information in a public domain.
In order to authenticate your identity and provide personalized access to the Platform, you may be required to log in using your registered email address and password. You may choose to enable a 'remember me' function for easier future access, subject to your discretion. Your login credentials shall not be shared with or disclosed to any internal or external third party.
All communications exchanged between you and the Company, whether by email, in-platform messaging, feedback forms, or participation in Company-requested discussions, shall be deemed confidential and shall be retained as proprietary information owned by the Company. Such communications may be used for internal quality assurance, customer service, and service enhancement.
During your interaction with the Platform, the Company may automatically collect certain technical and usage-related data that does not directly identify you ("Non-Personal Information"). This includes but is not limited to information regarding your device type, operating system, browser type, referring URLs, IP address, and usage metrics (such as session frequency, time spent, and pages accessed).
Non-Personal Information is collected to: (i) diagnose technical problems; (ii) maintain and optimize platform performance; (iii) analyze user engagement and improve the user experience; (iv) ensure compliance with applicable law and platform policies; and (v) cooperate with lawful requests from regulatory or law enforcement authorities.
The Company may also collect aggregated or anonymized usage statistics for internal analytics, content optimization, service improvements, and lawful third-party disclosures. These statistics shall not contain any personal identifiers.
Subject to compliance with applicable laws and confidentiality obligations, the Company reserves the right to share Non-Personal Information with third-party service providers, analytics vendors, or advertising partners for purposes including but not limited to evaluating the effectiveness of online advertising, audience measurement, technical diagnostics, or service enhancements.
By accessing and using the Platform, you expressly consent to the Company's collection, processing, storage, analysis, and limited sharing of your Personal and Non-Personal Information as described in this Policy for the purposes deemed lawful and necessary by the Company.
We do not sell your personal information. However, we may share information with:
All third parties are bound by confidentiality and are restricted from using your data for purposes beyond service delivery.
Expert Ease ("the Company") may collect, store, process, and utilize both personal and non-personally identifiable information (hereinafter collectively referred to as "User Information") through its website, mobile application, and other digital platforms (collectively referred to as "the Platform") in accordance with applicable laws and solely for lawful and legitimate purposes. All such processing shall be conducted in a secure and responsible manner, ensuring protection of user rights and in adherence to the Company's data retention, confidentiality, and access protocols.
The Company may use User Information for purposes including, but not limited to, the following:
Non-Personal Information, including but not limited to IP addresses, browser types, system configurations, referring URLs, device information, metadata, and analytical usage data, may be collected in the normal course of interaction with the Platform. Such information may be used:
All such data shall be either aggregated or anonymized and shall not contain personally identifiable information unless expressly permitted by the user or required by law.
By continuing to access and use the Platform, you expressly acknowledge and consent to the collection, processing, analysis, and, where applicable, sharing of your User Information, whether personal or non-personal in nature, for one or more of the purposes described above, as may be reasonably necessary or appropriate for the effective functioning and lawful business interests of the Company.
Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:
To exercise these rights, contact us at info@expert-ease.in
Our services are not intended for children under 18 years without parental consent. If we become aware that a child has provided personal data without such consent, we will delete it promptly.
We employ appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or destruction. These include:
Despite our efforts, no system is 100% secure, and we cannot guarantee absolute security of your data.
Our website may use cookies or other tracking tools to enhance user experience and gather analytical data. You can adjust your browser settings to refuse cookies; however, this may affect website functionality.
In the event of a data breach, we will promptly notify affected users and relevant authorities as required under Indian data protection guidelines.
Our website may contain links to external sites. We are not responsible for the privacy practices of such third-party websites. Please read their policies before sharing any data.
We may update this Policy from time to time to reflect changes in law, technology, or our operations. We will notify you of any material changes via email or through our website.
For questions, concerns, or complaints regarding this Privacy Policy or data practices, please contact:
Expert-Ease Grievance Officer: Moumita Chakraborty
Email: info@expert-ease.in
Phone: 9821329406
Address: Goregaon East, Mumbai 400063, Maharashtra