At Expert-Ease, we are committed to building trust through transparent processes and clear communication. Our Refund Policy outlines when and how users (parents/students) may seek a refund for home tutoring services booked via our platform. This policy is governed under applicable Indian legislation, including but not limited to:
By using our services, you agree to the conditions set forth in this document.
This Refund Policy is designed to protect the interests of both clients (parents/students) and tutors engaged via Expert-Ease. It supports fair usage, allows for flexibility, and ensures accountability in service delivery.
Our refund conditions align with our 5-step client onboarding and service model:
Parents provide student learning needs including subjects, location, and grade.
We match your requirements with a panel of pre-screened tutors available nearby.
Tutors conduct in-person demo classes at nominal charges. Demo recordings are provided free.
Upon approval, tuition begins as per your chosen subscription plan.
If things don't work out, we offer smooth tutor replacements or refunds (see below).
You may be eligible for a full or partial refund under the following circumstances:
If no tutor is assigned within 7 business days after demo approval and fee payment, you are eligible for a 100% refund.
If the assigned tutor discontinues mid-course or fails to commence scheduled classes, the unused portion of the tuition fee will be refunded on a prorated basis.
In the event of discontinuation of tutoring services by the Student/User (hereinafter referred to as "the Client") after commencement of classes, the following refund terms shall apply:
Where the discontinuation is on account of verifiable and justifiable circumstances deemed eligible by the Company, and supported by documentary evidence to the satisfaction of the Company (such as serious medical conditions, relocation due to transfer of employment, or other reasons as determined on a case-by-case basis), a refund amounting to fifty percent (50%) of the tuition fee for the classes already conducted shall be processed in favour of the Client.
The remaining fifty per cent (50%) of the fees for the completed sessions shall be deducted as penalty charges towards administrative, scheduling, and opportunity costs incurred by the Company and the allocated Tutor.
Where the reason for discontinuation is deemed non-eligible or unjustified, including but not limited to dissatisfaction with the tutor without substantiated cause, change of mind, or failure to adhere to the agreed schedule without intimation, no refund shall be granted for the classes already conducted.
The Company retains sole discretion in determining the eligibility of the refund request based on the facts, documentation provided, and internal evaluation.
If the Parent, Legal Guardian, or student finds the teaching ineffective after the first 5 sessions, we will:
If a tutor cancels a session or terminates service permanently without prior notice, the affected portion of fees will be refunded in full.
If the demo session is scheduled but not conducted by the tutor, we will refund the demo fee in full.
Refunds will not be processed in the following situations:
Refunds for long-term plans are calculated prorated, deducting any free/waived months or concessions availed.
To initiate a refund:
Email: info@expert-ease.in
Subject: "Refund Request – [Your Name / Transaction ID]"
Include: Registered phone number, payment proof, tutor name, and reason for the refund.
We will acknowledge the request within 48 hours, and process eligible refunds within 7–10 working days to your original payment method.
In case of unresolved issues, please reach out to our Grievance Officer:
Grievance Officer
Name: Moumita Chakroborty
Email: info@expert-ease.in
Contact: 9821329406
Address: Goregaon, Mumbai, Maharashtra, India
We strive to resolve all concerns internally. However, for legal disputes, users may approach the appropriate consumer forum under the laws of India.
This policy is governed by and construed in accordance with the laws of India. Any dispute arising under or in connection with this policy shall fall under the exclusive jurisdiction of the courts in Mumbai, Maharashtra only.
Expert-Ease may revise this Refund Policy as needed to reflect changes in our services, pricing, or legal obligations. Any updates will be posted on our website, and users will be notified in case of significant changes.
For any questions or clarification, please email us at info@expert-ease.in.